In the post-COVID-19 era, chatbots have emerged as essential tools for online businesses to boost sales and enhance customer engagement. According to Statista, the global chatbot market is projected to surpass $1.25 billion by 2025, growing at a CAGR of 24.3%.
Integrating a conversational AI chatbot into your e-commerce store can streamline operations and improve customer interactions. Studies indicate that businesses can cut operational costs by up to 30% (IBM). Furthermore, 69% of consumers prefer AI-powered chatbots for quick communication with brands (Salesforce).
As the festive season approaches, online retailers seek smart automation to increase sales and maximize revenue. Research suggests that during peak shopping seasons, cart abandonment rates can reach 70% (Baymard Institute). By engaging customers in real time and providing personalized recommendations, chatbots help retailers boost conversion rates by 20–40% (Accenture).
We will be publishing an in-depth blog post on the topic of "The Benefits of Adding Conversational AI Chatbot to Your E-commerce Store During Festive Seasons" and their possible applications in the next few weeks. If you would like to learn more, be sure to get in touch with us.
