At WiWonder, we strive to provide high-quality digital services. This Refund Policy outlines the terms under which refunds are issued for purchases made on play.wiwonder.com and wiwonder.com.
All purchases made on WiWonder, including subscriptions, digital products, and services, are generally non-refundable. However, under specific circumstances, refunds may be considered at WiWonder's discretion.
You may be eligible for a refund under the following conditions:
Accidental duplicate purchases.
Technical issues that prevent access to a purchased service, which WiWonder is unable to resolve.
Unauthorized transactions due to account compromise (subject to investigation).
The following items are not eligible for refunds:
Subscription fees after the trial period (if applicable).
AI-generated content purchases once processing has started.
Digital goods, including in-app purchases and virtual assets.
Services that have already been rendered.
To request a refund, follow these steps:
Contact WiWonder Support at support@wiwonder.com within 7 days of the transaction.
Provide the transaction details, including purchase receipt and reason for the refund request.
Allow 5-10 business days for review and processing.
If approved, refunds will be issued to the original payment method.
Processing times may vary based on payment provider policies.
WiWonder reserves the right to modify this Refund Policy at any time. Continued use of our services after changes means you accept the updated terms.
