How SMRT is making Journeys Safer for Singaporeans

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Singapore has the best and most efficient public transport systems.

It is accessible, affordable, convenient, sustainable, and safe. Mass Rapid Transit (MRT) system constitutes the bulk of the rail network in Singapore.

Singapore's MRT network encompasses 203 kilometres with 130 stations spread across six lines. SMRT Corporation operates trains in 5 lines including the North-South Line, the Circle Line, the East-West Line, the Thomson-East Coast Line (partially opened), and the Bukit Panjang LRT.

SMRT Corporation is the leading multi-modal transport operator in Singapore. It aims to provide safe and reliable services to two million commuters who travel daily through SMRT trains, SMRT buses, and SMRT private hire taxis.

Public transport systems are the high-risk environment for the transmission of COVID-19 infection. As everyone is navigating through the challenges of the COVID-19 pandemic, SMRT is focusing on the safety of staff and customers to provide reliable transportation. Being a public transport service provider, SMRT is following safe management measures to make journeys safer for commuters. Here is how.

  1. SMRT's cleaners disinfect the high touch areas of trains, buses, and other places in stations and interchanges. They disinfect trains before their launch from the depot. SMRT's vice-president Siu Yow Wee said on the company's cleaning efforts, “We’ve had to increase our cleaning manpower, probably by about five to eight per cent.”
  2. The internal touch points in trains such as seats, handrails, and doors are disinfected every two hours. SMRT buses are cleaned at least twice daily. The operator steps up its cleaning efforts when the need arises. From time to time, SMRT CEO Neo Kian Hong and SMRT Chairman Seah Moon Ming conduct inspections of the SMRT trains to ensure they are cleaned properly by SMRT cleaners. Check the video here.
  3. SMRT has installed hand sanitisers inside the train stations and bus interchanges. Commuters can use these sanitisers to keep their hands clean after before and after boarding trains or buses.
  4. The transport operator has made it mandatory for commuters to wear face masks or they will be denied entry/boarding. Wearing face masks in public places is necessary for your safety and for others to have comfortable journeys.
  5. SMRT's top priority is commuters' safety. To ensure people travel responsibly amid this pandemic, the company has dedicated an FAQ section on COVID-19 on its website. You can check it here.
  6. The company has installed banners and posters in buses and trains to encourage good hand washing, personal hygiene, and safe distance practices.
  7. SMRT has made it mandatory for commuters to scan Safe Entry QR code when boarding and alighting train stations or bus interchanges. This will help the authorities to quickly identify, assess, and manage people who have been exposed to the coronavirus infection.

Apart from these COVID-19 efforts, SMRT Corporation is also taking other security measures to ensure the safe operation of its services. The company has night patrollers who use Laser Track Trolleys to check the physical condition of the running rails. 20 SMRT buses, dubbed COMET MAXIs, have been retrofitted to transfer COVID-19 patients to hospitals or care centres.

Conclusion

SMRT follows three core values - Integrity, Service and Safety, and Excellence. Because of its core values, efforts, and the guidance of SMRT CEO, chairman, and other staff members, SMRT is able to provide best-in-class transportation services to Singaporeans. Travel safely and happily because SMRT cares for you!

About the Author

Cyril Chin

Cyril is a writer and editor at Singaporean magazines. He loves to write about the public sector and social services. From SMRT trains in Singapore's MRT system to the country's health system, he likes to express his thoughts on everything related to Singaporeans. He has also published various poems and short stories.

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